Technician app · iOS & Android
The technician app for vending service
Accept the job, scan the QR label on the machine, document the work, customer signs. The app covers the whole visit on site.
- For iOS & Android
- QR scan, time tracking, signature
- Hosted in the EU (Frankfurt)
The visit on site
Three things the technician handles on site
The machine's history opens with a scan
One scan of the QR label opens the machine file: condition, previous visits, placement, open tickets.
The report is signed before they drive on
Photos, parts fitted, hours and kilometres are captured at the machine. Customer and technician sign on the phone, and the report PDF goes straight out.
The next job is sorted by distance
The app sorts open jobs by distance from the current location, with a radius you choose. Without location access the list stays usable, just unsorted.
In the app
A working day, three screens
Five tabs, no menu to get lost in. Every visit passes through these three.
- 1
Tickets: four segments instead of a mailbox
Needs an answer, In progress, Nearby, Done today. Accepting and declining happen on the card itself, and a decline requires a reason.
- 2
Capture: where the work happens
The work entry takes a note, photos, spare parts per machine, duration and kilometres.
- Public entries for the report, internal notes stay internal
- Spare parts as free text — Vecodesk does the matching
- Pull duration and distance from the running timer
- 3
Close: sign and move on
A guided flow: pick the status, issue the report, answer the parts question. If the customer is not on site, that is recorded with a reason.
- Review → Technician → Customer → Issue
- Started signatures can be continued later
Features
What else the app brings
Timer with waypoints
Press start, work, set waypoints. Hours and distance end up on the work entry.
The machine file in your pocket
Brand, model, serial number, condition, placement and visit history on one screen.
One inbox for everything
Assignments, tasks and finished exports in one list. Whatever needs an answer is at the top.
FAQ
Questions about the technician app
Does the app run on iPhone and Android?
On both. A native app for phones in portrait, not a website in an app frame.
Does a technician see every ticket in the company?
Only if you set it up that way. The “Technician” role template shows their own jobs; the office sees everything. Permissions are checked server-side, not just hidden.
What happens to the customer's signature?
It is attached to the report version as an image and issued with it. Corrections create a new version; the previous one is kept as superseded.
Related
See the app at one of your machines.
A personal demo, 30 minutes — web app and technician app together.