Terms of use for Vecodesk in AI assistants

Provider

Dominik Malsch SolutionsOwner: Dominik MalschHessenring 2634246 VellmarGermany

Email

hallo@vecodesk.com

Legal notice

vecodesk.com/en/imprint

Privacy

vecodesk.com/en/privacy

What these terms cover

They apply when you connect Vecodesk to ChatGPT, Claude, Le Chat or another AI assistant. Vecodesk itself is governed by the contract between us and your company. These terms supplement it; where it covers something, it takes precedence.

Requirements

You need a Vecodesk account in a company that uses the AI package, and a role with the “AI assist – Use” permission. The connection itself costs nothing extra. The assistant is governed by its provider’s terms, for ChatGPT those of OpenAI.

What the connection does

You connect your assistant to one system on a Vecodesk confirmation page and choose “Read only” or “Read and change”. The assistant works with your account and your permissions: it sees and changes only what you may see and change in Vecodesk.

It answers questions from tickets, customers, devices, scheduling and reports. It creates and edits tickets, assigns technicians, plans and publishes tours and maintains customers and devices. It sets up imports and exports, runs an import as a dry run and for real, and runs exports.

What a change does

The assistant can change data only once an administrator has turned on “Changes by assistants” for the system. Deleting, settings, users, roles and credentials stay in the application.

Every change is made in your name; the history names the assistant alongside, for example “Anna Example via ChatGPT”. Some changes notify colleagues, just as in the application: a technician learns of their assignment and of their published tour. An import can change many customers and devices at once; an export replaces a file of the same name in the configured destination folder.

Your responsibility

• Process only data through the assistant that you are allowed to process and that your company allows to be transmitted to its provider.
• Check answers and suggestions — an AI model can be wrong.
• Confirm consequential changes only after checking them, and start an import only once you have seen the result of its dry run.

Ending a connection

You can disconnect at any time in Vecodesk under User settings → AI assistants; administrators can disconnect any connection in their system. A connection ends by itself after 90 days without use and when you leave the system’s team. We may end a connection in case of misuse.

Availability, liability, term

Availability, support, liability and termination are governed by the contract with your company; it applies to the connection in the same way. The assistant’s provider is responsible for its service and for its model’s answers.

Data protection

What we store for the connection and what the assistant transmits to its provider is set out in our privacy policy under “Connecting AI assistants”.

Version and law

The version in force is the one on this page. German law applies.