Integration · telemetry
Vecodesk and Televend
Telemetry sees the fault first. Vecodesk shows it on the machine's page, next to service history, placement and open tickets. Customers, sites and machines arrive daily from Televend Cloud.
- Alarms on the machine's page
- Daily master-data sync
- Next to service history and tickets
What you get
What the connection changes day to day
The alarm appears where you work
Alarms appear on the machine's page, next to service history and open tickets.
Machine data arrives daily by itself
Vecodesk fetches customers, sites and machines from Televend Cloud once a day.
The fault is there before the call
The machine reports the fault itself — in Vecodesk it is there before anyone at the site picks up the phone, and it becomes a ticket in two clicks.
How the connection runs
Connect, sync, see
You set the connection up once. After that two runs go side by side: master data daily, events hourly.
- 1
Connect once, then it runs
Vecodesk signs in with your credentials and fetches customers, sites and machines daily. Existing entries are extended, not overwritten.
- 2
Alarms at the machine
When a machine reports a fault, the alarm appears as a card on its page — not in a second browser window.
- 3
An alarm becomes a job — through a person
Vecodesk does not create a ticket from an alarm by itself. Your team decides and creates it from the machine's page, with customer, site and machine already filled in.
In detail
What the connection brings
Alarms on the machine's page
A machine's alarms where its service history already is.
Daily master-data sync
Customers, sites and machines arrive once a day from Televend Cloud.
From alarm to visit
Two clicks turn the alarm into a ticket — customer, site and machine already filled in.
One picture per machine
Condition, placement, visits, maintenance status and alarms on one page.
FAQ
Questions about the Televend connection
Does an alarm create a ticket automatically?
No. Alarms are made visible; a person creates the ticket — from the machine's page, with customer, site and machine already filled in.
How often are alarms fetched?
Hourly. Vecodesk only records its position after the events are stored: if a run breaks off, the next one continues from the same place.
What if our master data comes from 4Vending?
Then the two complement each other: customers, addresses and machines taken from 4Vending stay untouched, and Televend attaches its machine data and alarms to them.
Do we need our own Televend credentials?
Yes. Vecodesk signs in to Televend Cloud with your credentials; you can withdraw the connection at any time.
Related
4Vending and Televend are trademarks of their respective owners.
See your telemetry next to your service history.
In the demo we walk through a machine page: alarm, history and open tickets side by side.